Automotive Repair Frequently Asked Questions
1.WILL PARTS BE PREORDERED?
No. Since the process of fixing a car starts from the inside, there will most likely be hidden damage. The parts order is held until the vehicle has gone through a proper disassembly. Then all the parts are ordered once and received once. This helps eliminate multiple starts and stops on a repair and results in a more timely repair.
2. What do I have to do to keep my vehicles’s warranty in effect?
Make sure to keep good vehicle maintenance records. It’s important to make sure you service it at the intervals specified in your owner’s manual or warranty booklet. Be sure to include the date, parts installed, vehicle identification number, and mileage recorded on the invoice. We recommend that you keep a service log in your owner’s manual or warranty booklet.
3. My car is a leased vehicle. Am I responsible for maintenance?
Regardless of if you lease a vehicle, you are responsible for all maintenance and repairs required to keep the vehicle in good working order, as outlined in the owner’s manual.
4. What parts should be replaced and at what intervals should these services be performed?
Your owner’s manual will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or important service notations. Warranties are there to protect the consumer, but you must follow the requirements.
5. What if my new car needs repairs other than regularly scheduled maintenance— such as a brake job or other repairs? Do I need to contact my dealer? What if these repairs are covered under my warranty?
You have the choice as to where to have your car serviced and repaired. However, for any repairs covered under warranty, you will probably have to take the car back to the dealer. Make sure to thoroughly check your warranty to be certain which repairs are covered.
6. My check engine or service engine soon light comes on. What should I do?
When you first start your car all the dashboard lights come on as a safety test. These lights will go off when the test is complete. If your light comes on later you need to have it checked by a competent technician familiar with modern diagnostic procedures. This could be a simple problem, but left alone it may result in an expensive repair. Don’t ignore this warning.
7. If I do have a warranty related problem with a dealership, what rights do I have?
If you have a warranty related problem, we suggest that you contact the customer service department of the car manufacturer and ask for assistance. They should strive for 100% customer satisfaction, and are the best people to help with with these types of concerns.
